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BS PD ISO/TR 32123:2024
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  • BS PD ISO/TR 32123:2024

BS PD ISO/TR 32123:2024

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Transaction assurance in E-commerce. After-sales services

Quantity

  Security policy

(edit with the Customer Reassurance module)

  Delivery policy

(edit with the Customer Reassurance module)

  Return policy

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Full Description

This document provides information on the nature of after-sales services unique to E-commerce transactions. It is a review of current practices across different platforms, an analysis of factors that impact quality of after-sales services in E-commerce transactions and a description of possible means to enhance after-sales services. See more

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